What to do if you have forgotten your password, need to reset passwords or have trouble logging in.
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Forgotten passwordWhat to do if you have forgotten your user name or password
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Logging into Hwb remotely: Multi-factor authentication (MFA)How to set up MFA to log into Hwb when you are not at your school or workplace
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Change my passwordHow to change your current password to a new password
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Resetting learner passwordsHow school staff or Hwb administrators can reset passwords for learners
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Viewing and resetting passwords for staff and other usersHow Hwb administrators can reset passwords for all users