Help and support
You can find answers to most queries in our help and support area.
Password reset and multi-factor authentication queries
For password reset or multi-factor authentication queries, please contact your local Hwb administrator or follow the guidance.
Personalised assessments
If you have any queries about personalised assessments please email help@personalisedassessments.wales or call 02920 265099 for advice.
Hwb service desk
Email: support@hwbcymru.net
Telephone
Monday to Friday: 8am to 3:30pm.
We are closed on Saturdays and Sundays.
For password reset or multi-factor authentication queries, please contact your local Hwb administrator or follow the guidance.
03000 252525
Post
Hwb
Schools Digital Services Division
Welsh Government
Cathays Park
Cardiff
CF10 3NQ
Making a complaint
You can access our complaints process on GOV.WALES.